Help Centre

Frequently Asked Questions

Clear answers about Skinity+ Silver, Skinity+ Gold, wear time, storage, routine fit and customer support.

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Frequently Asked Questions

Real answers. Healthier skin. A brighter you.
What is a hydrocolloid patch?
A hydrocolloid patch helps cover suitable visible blemishes and absorb excess surface fluid.
Why did my patch turn white?
This is a normal sign that hydrocolloid has absorbed moisture.
How long should I wear Skinity+ Silver?
Around 6–8 hours or until it loosens naturally.
How long should I wear Skinity+ Gold?
Apply before bed and remove the following morning.
Can I wear Skinity+ Gold during the day?
Yes, but it is usually more noticeable than Silver.
Can I wear a patch under makeup?
Skinity+ Silver is the better option when discretion is a priority.
Can I reuse a patch?
No, each patch is designed for single use only.
Does Skinity+ treat acne?
No, Skinity+ products are cosmetic blemish patch products and are not intended to diagnose, treat, cure or prevent acne or medical conditions.

Need extra help?

Product Support

Questions about use, ingredients or routine choice.

Order Support

Missing, damaged or delayed order concerns.

Quality Concerns

Share the product name, batch number, place of purchase and photos where possible.

Before you contact us

To help us assist you faster, please include:

  • Product name
  • Batch number
  • Order number (if applicable)
  • Place of purchase
  • Short description of the issue
  • Photos (if relevant)
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Related guides

Explore more. Know more. Feel more confident.
The Science

The Science

Learn about hydrocolloid technology and how it works.

Learn More →
The Power of Three

The Power of Three

Explore Skinity+ Gold and its overnight routine with salicylic acid, tea tree oil and centella extract.

Learn More →
Find Your Match

Find Your Match

Choose between Silver, Gold or the Duo with a simple guided comparison.

Learn More →
Shipping, Returns & Refunds

Shipping, Returns & Refunds

Information on delivery, returns and refunds.

Learn More →
Still need help? Our support team is here to assist.
Real People. Real Support. Small Patches. Brighter Tomorrows.